Tuesday, August 07, 2007

Blending the Rocket

Well, it seems press coverage of SunRocket's demise has finally waned. Some sites still have active discussion threads (usual suspects - dslreports), and the Washington Post still has some active discussions.

Most right now are full of people touting this service or that service. Packet 8, Lingo, or whomever.

Also, people are complaining loudly about the lack of service from Teleblend. At least they updated the information on their web site, but people are complaining that support emails are not being answered.

If you're still in the process of switching, and wish to port your telephone numbers, pay close attention to the terms of service of your new provider.
  • Teleblend has stated that it may block ports of numbers out of their systems. This would make it impossible for you to leave if that telephone number meant something to you.
  • Net2Phone offers taking over your SunRocket contract for a minimal fee, but not without strings attached. They're pretty clear about how you lack the right to dispute many of the charges they may or may not level on your credit card. And the dreaded "mandatory arbitration" clause is there too. But they do show you how to use your SR adapter with their service, which is nice.
Just be aware, you get what you pay for.

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14 Comments:

Blogger Roger said...

I'm having trouble porting my SR number. Whoever is controlling the transfer of numbers for is claiming that they never received the request from comcast to transfer the number. It is now over 15days and comcast had to resubmit the request and was told that SR required 15 days to complete the transfer. The number is dead;can't use it.

Help

11:02 PM  
Blogger Mary Ann said...

You mentioned that Teleblend said it would or could block ports of a number away from them. Is this in their contract they want members to agree to prior to signing up?
Where did you hear it?

I was a SR customer, but never went with TB. AT&T told me they could only request a no. port from whoever the owner of said number was, which in my case they said was Global Crossing after looking it up while I was on the phone with them. They made the request to Global and it was approved 7/25 & activated 7/31. Teleblend though somehow had my phone no. from Sunrocket, even though I never signed up with Teleblend.

AT&T just ask me if my number was on at the time of the request and I said yes. That's all she seem to be interested in & could have cared less about SR going under. She said she's worked in the "Number Transfer Dept." at AT&T several years.

Since Teleblend nor Sunrocket owns said numbers only leases them from what I heard, primarily from Global Crossing & Level 3 Communications, how can TB block your number from being ported away even if you signed up with them & later decide to go with someone else?

Could you clarify this for me? I didn't have a problem but read in the blogs of other people who had problems. I sometimes think whoever they're going with doesn't even know whom to make the request to! Thank you in advance for your attention to this matter. I think you're hilarious in your site!

11:45 PM  
Blogger jaydub said...

Roger: I can't help you. If you read what I wrote, you know I didn't work in that department, nor worked there in almost a year.

Mary Ann:
Read the TB terms of service (https://www.myteleblend.net/Signup/default.aspx) and look at paragraph starting with "Telephone Number" under the USE OF SERVICE section. You will see that "Upon termination of the Service, TeleBlend may, in its sole discretion, release a Number that was ported in from a previous service provider to TeleBlend".

Now, you're right, they lease the numbers from a number of carriers, and technically the porting out is their bailiwick. But why take the chance?

10:56 AM  
Blogger Roger said...

I know you can't help me directly. I was asking for help in terms of my options and what to do next. I've also just learned from comcast that Sunrocket supposedly has put a freeze on their numbers. So my question is, although I've had the number for two years, would I just be better off having comcast give me a new number?

12:20 PM  
Blogger jaydub said...

Roger,

If you're not attached to the number itself, let it go.

You should be able to port out, but you need to have the information EXACTLY correct or the carrier that currently holds the number (which is not Sunrocket) won't toss it back as "incorrect". Carriers generally don't explain what's wrong. It's also possible that Comcast's LNP folks are partially to blame. You may have to ask Comcast who they think owns your number, and contact their customer service, and make sure the data you gave comcast and the data the other vendor has on file matches up.

Hope that helps,

Jaydub

12:54 PM  
Blogger lextalionix said...

When I tried to port my SR number to Comcast, they said they couldn't do it.

I then initiated a port with Verizon Wireless who noticed that my Verizon account name was spelled differently then with my SR (actually Focal/Broadwing) number.

So, Verizon Wireless updated my account name (on the Verizon side) to match what I used with SunRocket, and then the port was accepted.

The spelling difference had to do with a middle initial on one account but not the other.

So, if the account names don't match exactly, then the port will fail.

Of course, you need a "customer centric" company to investigate to that level.

Also, I was lucky enough that my SR number had been assigned to Focal/Broadwing when I originally ported in my Verizon landline number (two years ago).

Focal/Broadwing never stopped passing that number to SR through this whole fiasco.

So, when the port request was initiated, the number was still working. (and still is for outbound calls from my Gizmo as of this morning)

I've heard that a number must be working (actually rings through to a phone, or gets forwarded by an SR call treatment setup via the www.sunrocket.com customer portal) for a port to be processed.

BTW - I notice that you can still login to the www.sunrocket.com website by clicking on the "Member login" button at the top left of the "Service Discontinued Page".

I suggest that anybody still wanting to port should make sure they are forwarding there number to a call phone, or different number that works - just in case the number has to be "working" when you try to LNP port it to a different company.

3:33 PM  
Blogger Chris said...

This comment has been removed by the author.

5:30 PM  
Blogger Mary Ann said...

Thank you for the info. I found it in TB's Use of Service - Telephone Number Cust. Agreement. How sneaky!

11:29 PM  
Blogger Chris said...

This comment has been removed by a blog administrator.

11:32 AM  
Blogger jaydub said...

Link spam removed. How useless.

12:17 PM  
Blogger rasam said...

Hi,

I happened to read your block because of sunrocket. I have read many of your blogs and it quite interesting.
I have a question for you.

I have the ATS cordless phone that came along with my SR connection. This phone has an inbuilt router in it and these models were specially designed for SR. I don't know whether it can be used with other VOIP providers. Has anybody found a way to reuse it or is it going to trash?

The market value for this phone is around $80. Is there a way to reuse it?

Please respond.

8:17 PM  
Blogger jaydub said...

Rasam,

No, I recall the ATS equipment being locked down pretty tightly. If the passwords posted on other sites don't work, I am afraid you're out of luck.

7:25 PM  
Blogger John Lennon said...

If you like me have been without service for over 6 weeks and Teleblend can't fix the issue or is unwilling to even look into it, you can call the manager that handles this kind of issues.

His name is Robert, have your teleblend support reference ready and dial 1-888-628-4669 and dial 123 as the extension (there is no prompt, this is a silent option).

Robert his the top manager in charge of all the Level 3 engineers that work on technical issues.

5:56 PM  
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3:42 AM  

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