Thursday, July 19, 2007

Whoa, SunRocket Zombie... and a Blender

(Corrected - thanks Chris!)

So late last night someone posted the email from "Sunrocket" that they had received, pointing at two "preferred" services.

One is Packet 8, whom we know, and some even love. I think their "Is the Sun setting on your phone service" ad is really cute.

The other is this company called "Teleblend". Name aside, they're offering service starting at $12.95 a month. If you enter your SunRocket number, it was reported that they showed all your account info. Put in someone elses SunRocket number and you can see all of their info. Scary. Apparently though, they read DSL Reports too, and so fixed that quickly.

But this gets weirder. Some checking around shows the following information:
  • The domain was created on July 17, 2007 (link to whois database)
  • Looking in the GoDaddy domain database shows different info (and the domain)
  • Looking up the registrant on WHOIS proper (i.e. Network Solutions) points to the Overgroup, which claims to make telecom billing and provisioning systems, in Florida.
  • GoDaddy's account shows an address in Kennebunk, Maine
  • The secure certificate on their site is issued by GoDaddy, and also issued on July 17, 2007.
Tooling around, at least Teleblend/MyTeleblend has a press release.

What's scary beyond this?
  • There is no "about us" section on their web site. Their FAQ states "We're your broadband phone company." I guess we're supposed to take them at their word.
  • They don't list their place of business on the web site.
  • Their domain name routes back to Florida or Maine, depending on the registrar.
  • Their PR contact on the release has a number in central California.
  • They claim to be "privately held, profitable voip provider" on their press release.
Some on Dslreports surmise Myteleblend(er) is owned by USA Telephone, owned by United Systems Access (no web site, showing Google search on filings instead). A link on Yahoo! Finance as well. The Gizmo Password site picked up on this too, although I cannot follow their connecting thread posted there back to Singapore.

Now, United Systems Access Inc. states that it is "focused on acquisition of young or ailing telecommunications companies that exhibit growth potential." The DSL Reports rumor mill feels that they're likely buying SunRocket's physical presence assets (i.e. servers and so on).

Is it just me, or does the attempt to obfuscate seem deliberate? It seems too much to just write off as accedental, and I would suspect even a private corporation like USA (hah! I get it!) would act a bit more transparently than the company it replaces. Riding in on that white horse might even be good PR, although that makes it tough to distance yourself from mistakes.

Stay tuned...

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Blogger Dennis said...

Unified Communications Holdings Ltd. is a corporation that's listed on the Singapore stock exchange, and owns Teleblend. Their main website is at www unifiedcomms DOT com

Check out their annual report. By the way, the stock is now selling for 14 cents a share so it's safe to assume they are a tiny player, but a player nevertheless.

3:36 PM  
Blogger jaydub said...

I understood that from what I read. What I don't follow is how one gets from United Service Access Inc. to Unified Comms LLC.

3:39 PM  
Blogger wmoore said...

The contact info is the same as sunrocket the tech support line are the same listed on the sunrocket website 877-252-4549

new company

4:53 PM  
Blogger Chris said...

You mention 2006 in your should be 2007.

6:35 PM  
Blogger jaydub said...

You're right Chris, thanks for the correction.

8:41 PM  
Blogger Lego said...

How did refunds work in the Buy 1 year get one free? If a customer cancelled after a year did SunRocket refund half of the cost or did they say "your refund for the free year is $0 since it was free"???

2:52 AM  
Blogger jaydub said...

Since I was on the systems and network design side, I did not pay that much attention to the gyrations of the service plan "innovators", and have no idea of that refund formula. What you say makes sense, though, and is probably right.

9:00 AM  
Blogger IceObar said...

So how does a "private, profitable, publicly held corporation" work again???

2:00 PM  
Blogger Adam said...

Help us unlock Sunrocket's Sipura 2102-R boxes that have been factory reset.
No one out there knows how to do it...and... at can save a few bucks when switching away from the dead company's service.

7:46 PM  
Blogger jaydub said...


These were introduced after my departure, sorry.

6:15 PM  

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